1. Introduction

Welcome to Matrix-Games. By accessing or using our website and services, you agree to comply with these Terms and Conditions. Please read them carefully before placing any orders or using our services.

2. Eligibility

To use our services, you must:

• Be at least 18 years old, or have the consent of a parent or legal guardian.
• Provide accurate and up-to-date personal and payment information.
• Not be prohibited from receiving such services under applicable laws or game publishers' policies.

3. Services Offered

We provide the following digital gaming services:

• Game account boosting
• Personalized coaching sessions

In order to manage your experience, Our gamemaster will contact you to reach a consensus before any services begin in game. They will guide you and provide the briefing that you would need to Win!

4. User Obligations

When using our services, you agree to:

• Keep your account login credentials confidential.
• Avoid engaging in any activity that violates the terms of service of the game being boosted.
• Not use our services for unlawful purposes or abusive behaviour, including harassment or spamming.

5. Orders and Payment

• All payments must be completed via our approved methods before any service begins.
• Matrix-Games reserves the right to cancel or decline any order at our discretion, including suspected fraud or policy violations.
• Payments are accepted in Japanese Yen (JPY), Hong Kong Dollar (HKD) and US Dollars (USD).

6. Refund Policy

Refunds may be provided under the following circumstances:

• The service was not delivered within the agreed timeframe.
• You made full payment, but the service has not yet started without valid reason.
• You cancelled the service before it began.

Refunds will not be issued if:

• Part of the service has already been delivered.
• Your account is penalized (e.g., banned or suspended) due to violations of the game's terms of service.

To request a refund, email boost@matrix-games.com with your order ID and reason for the request.

7. Account Access

For account boosting or similar services, you agree to:

• Grant temporary access to your game account, if required.
• Avoid logging into the account while service is ongoing, unless instructed otherwise.

8. Disclaimers

• Matrix-Games is not affiliated with or endorsed by any game publisher or developer.
• All trademarks, game names, and associated content remain the property of their respective owners.

9. Limitation of Liability

To the maximum extent permitted by law, Matrix-Games shall not be held liable for:

• Indirect or consequential losses.
• Account penalties or bans imposed by the game provider.
• Loss of data or progress during service delivery.

10. Termination of Service

We reserve the right to suspend or terminate service to any user who violates these Terms and Conditions.

11. Intellectual Property

All content, branding, and materials on the Matrix-Games website are owned by MATRIX TECH LIMITED or its licensors. Unauthorized reproduction or use is prohibited.

12. Modifications

We may update these Terms at any time. Continued use of our services indicates your acceptance of any revised terms.

13. Governing Law

These Terms are governed by the laws of jurisdiction of HK.

Note: Charges for services purchased through our website will appear as on your credit card or bank statement.