1. Service Start Time

At Matrix-Games, we are committed to delivering high-quality services with clear timelines and expectations. Our service delivery begins only after full payment is received and all required information has been provided (e.g., game login details, preferences, or scheduling confirmation).

2. Estimated Fulfilment Timeframe

Typical delivery timeframes by service type:

• Boosting Services: Fulfilled within 1–3 business days.
• Coaching Sessions: Scheduled within 24–48 hours after payment and receipt of player preferences.
  • Each coaching package includes a minimum of 1 hour of one-on-one coaching.
  • Coaching sessions can be purchased in advance in blocks ranging from 1 to 10 hours. Any additional hours required beyond the purchased block will be subject to a separate payment. If a client initially purchases a smaller number of hours (e.g., 1 hour) and later chooses to add more time, each additional purchase will be processed and billed separately. All coaching session payments are one-off transactions and are not part of any subscription or recurring billing arrangement.
  • Session timing is arranged based on the availability of our coaching talent, and we aim to accommodate your preferred schedule as best as possible.
  • If not used within 7 days, the session will be considered forfeited.

Notes:

• Actual delivery times may vary based on in-game factors, order volume, or special requests.
• All services are delivered digitally; no physical products will be shipped.
• Customers will be informed of any scheduling changes or expected delays.

3. Delivery Method

Services are delivered through one or more of the following methods:

• Email confirmation (service status, updates, and completion)
• In-game execution by our team (for boosting/farming)
• Temporary account access (with your consent for boosting services)
• Scheduled voice or video calls (for coaching sessions)

4. Order Updates

You will receive timely updates regarding your order via:

• Email notifications, and/or
• Your user dashboard (if applicable)

5. Delivery Delays

Matrix-Games is not responsible for delays caused by:

• Incomplete or incorrect account information provided by the user
• Game server maintenance or outages
• Unforeseen circumstances (e.g., internet disruptions, natural disasters, or force majeure events)

We will inform you promptly in case of any delays.

6. Service Completion

Upon successful delivery of your service, a confirmation notice will be sent via:

• Email, or
• Direct message on your account dashboard (if applicable)

You may also be asked to confirm completion or provide feedback depending on the service type.